What information should I provide when contacting Disney Plus support about the 1016 error code?

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Grade: Education Subject: Support
What information should I provide when contacting Disney Plus support about the 1016 error code?
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When contacting Disney Plus support, be prepared to provide your account details, the device you’re using (e.g., smart TV model, streaming device), and a detailed description of the error code and when it occurs. Also, mention any recent changes you’ve made to your network or device.