What troubleshooting steps should I take if the recovery environment itself is not working?

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Grade: Education Subject: Support
What troubleshooting steps should I take if the recovery environment itself is not working?
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If the recovery environment doesn't load or offers limited options, it could indicate a serious system issue. Check your BIOS settings to ensure the boot order is correct and that your hard drive is detected. Try booting from a Windows 7 installation disc or USB drive. If the problem persists, the hard drive may be failing and require replacement.