My Canon G2000 is in service mode, but the Service Tool software isn't detecting it. What troubleshooting steps should I take?

If your Canon G2000 is in service mode but the Service Tool isn't detecting it, try these troubleshooting steps: 1. **USB Connection:** Ensure the printer is connected directly to your computer via a working USB cable, not through a hub. 2. **Driver Installation:** Verify that the correct USB drivers for the printer are installed on your computer. Sometimes, a generic USB driver might suffice, but specific Canon drivers are best. 3. **Antivirus/Firewall:** Temporarily disable your antivirus or firewall, as they can sometimes block communication. 4. **Service Tool Version:** Ensure you are using the correct version of the Service Tool compatible with the G2000 series. 5. **Restart:** Restart both the printer (re-enter service mode) and your computer, then try again.